FAQ

Frequently Asked Questions
What is the status of my order?

We will notify you once your order is processed and email you with a tracking number.

How long does it take to get my order?

Most customers can expect to receive their food and supplies within 1 to 3 business days after the order has been processed. Some items may take longer due to product availability or shipping delays.

Who will be delivering my order?

We ship via USPS, UPS or FedEx.

What is your return policy?

We will refund you within 30 days of delivery.

How do you keep my information safe?

We are partnered with Shopify™

What payment methods do you accept?

All major credit and debit cards are accepted.

Is there a warranty?

We stand behind the quality of our products sold through our online store, ensuring they are free from defects. Should you encounter a defective item, we are open to processing returns or exchanges under these conditions:

  • The purchase must have been made from our online store.
  • The item must be unused.
  • Requests for returns or exchanges must be submitted within 30 days of delivery.
  • Returns must be completed within 14 days after initiating the return or exchange request.

For returns or exchanges due to defective products, please contact our customer support for detailed instructions on how to proceed.

Can I exchange an item?

Absolutely, we're all about making sure you and your furry friend are happy! Exchanges are just as easy as returns and follow the same paw-printed guidelines.

When you're ready to swap an item, simply let our friendly support team know you'd like to exchange your product for something else during your return process. We're here to ensure tails keep wagging and purrs keep coming!